Returns and Refunds

Current Return Status

Tassarya.in currently operates as a product catalogue and does not yet accept online orders or payments. Therefore, no website purchase is presently eligible for a return or refund.

This policy will be confirmed before checkout is enabled. The applicable conditions will also be available before a customer completes an order.

Return Eligibility

Once ordering is available, a return may be considered where the item is eligible under the policy shown at purchase and is returned unused, unwashed, unaltered and in its original condition with tags, accessories and packaging.

Proof of purchase and the relevant order number will be required. A return is not accepted until Tassarya confirms the request and provides instructions.

Return Window

The confirmed return-request period will be displayed before ordering is launched. Customers must contact Tassarya within that period, measured from recorded delivery, and follow the communicated dispatch deadline.

Requests outside the applicable period may be declined except where mandatory consumer rights apply.

Non-returnable Items

Items may be ineligible where they have been used, washed, damaged after delivery, altered, stained, perfumed, missing original components or returned without approval. Personalised, made-to-order, final-sale or hygiene-sensitive items may also be excluded where clearly disclosed before purchase.

Natural variations in weave, texture and colour that are characteristic of craft-led textiles are not automatically considered defects.

How to Request a Return

Contact hello@tassarya.com with the order number, product name, reason for the request and clear photographs where relevant. Please do not send an item before receiving return instructions.

Approved returns must be packed securely and sent only to the address provided by Tassarya for that request.

Inspection

Returned items will be inspected after receipt. Tassarya will review the product condition, packaging, order details and stated reason before confirming whether a refund, replacement or other resolution is approved.

If a returned item does not meet the applicable conditions, the request may be declined and the customer may be responsible for arranging its return.

Refunds

Approved refunds will ordinarily be sent to the original payment method. Processing time may vary by bank, card network, payment provider and the payment method originally used.

Any non-refundable shipping, handling or payment charges will be disclosed before purchase. Statutory rights that cannot be excluded will remain unaffected.

Exchanges and Replacements

Exchange availability will depend on stock and the reason for the request. Where a replacement is approved but the same product is unavailable, Tassarya may offer an alternative resolution such as another product, store credit or a refund, subject to the customer’s agreement and applicable law.

Return Shipping Costs

Responsibility for return shipping will depend on the reason for return and the policy presented at purchase. Where a verified incorrect or damaged item was supplied, Tassarya will communicate an appropriate collection or reimbursement process.

For a customer-preference return, return-delivery costs may be the customer’s responsibility. Use a trackable service and keep proof of dispatch when requested.

Damaged, Incorrect or Missing Items

Contact Tassarya promptly after delivery if a parcel is visibly damaged, contains an incorrect item or appears incomplete. Keep the product, original packaging and shipping label available for review. Clear photographs or an unboxing record may help assess the issue.

Do not use, wash or alter the item while a claim is being reviewed.