Cancellation Policy

Current Order Status

Tassarya.in currently operates as a product catalogue and does not yet accept online orders or payments. Therefore, there is presently no website order to cancel.

This policy will be reviewed before checkout is activated, and the confirmed cancellation conditions will be available before a customer completes an order.

Requesting a Cancellation

Once ordering is available, contact Tassarya as soon as possible through hello@tassarya.com or the Contact page. Include the order number, customer name, registered contact details and the item to be cancelled.

A cancellation is not confirmed until Tassarya acknowledges the request. Sending a message alone does not automatically stop processing or dispatch.

Cancellation Before Dispatch

We will make reasonable efforts to accept an eligible cancellation received before the order is packed or handed to the courier. Orders that have entered final processing may not be stoppable even if tracking has not yet been issued.

Personalised, made-to-order or otherwise specially prepared products may have different cancellation conditions where these are clearly disclosed before purchase.

After Dispatch

An order normally cannot be cancelled after it has been dispatched. If the customer no longer wants the item, the request will be handled under the applicable Returns and Refunds Policy after delivery, subject to eligibility.

Courier interception or return-to-sender cannot be guaranteed and may involve charges.

Address and Order Changes

Requests to change a delivery address, mobile number, product, colour or quantity should be made immediately. Changes depend on the order’s processing stage, stock and courier limitations.

If a requested change cannot be made safely, Tassarya may advise cancellation and a new order where cancellation remains possible.

Cancellation by Tassarya

Tassarya may cancel an order where stock is unavailable, product or pricing information is materially incorrect, payment fails, the address is not serviceable, customer verification cannot be completed, fraud or misuse is suspected, or circumstances outside reasonable control prevent fulfilment.

If Tassarya cancels a paid order, the customer will be informed and the eligible amount will be returned through the applicable payment process.

Refunds After Cancellation

Where a paid cancellation is approved, the eligible amount will ordinarily be reversed to the original payment method. Bank, card network and payment-provider processing times may vary after Tassarya initiates the refund.

Any non-refundable service, processing or logistics charge will be disclosed before purchase and applied only where permitted by law.

Refused or Undeliverable Orders

Refusing delivery is not the same as an approved cancellation. If a parcel is returned because delivery was refused, the address was incorrect or delivery attempts failed, any resolution will follow the applicable shipping and returns policies.

Reasonable outward or return-delivery costs may be deducted or charged where permitted and clearly applicable.

Consumer Rights

Nothing in this policy limits rights or remedies that customers are entitled to under applicable Indian consumer-protection law. If a conflict arises, mandatory legal requirements will take priority.